At OCADB, we strive to provide the best shipping experience for our customers. Please read through our shipping policy to understand the terms and conditions regarding the delivery of your orders.
1. Shipping Locations
We are pleased to offer worldwide shipping. Our goal is to ensure your products are delivered securely and promptly. Please note, however, that certain locations may have shipping restrictions. If you are unsure whether we ship to your area, please contact us at [email protected] for confirmation.
2. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Please allow extra time for order processing during high demand periods such as holidays, promotions, or unexpected delays.
- We will notify you of any significant delay in your order’s processing.
3. Shipping Methods & Delivery Times
We offer various shipping methods to meet your needs, including standard, express, and international options. Delivery times vary depending on the destination and shipping method chosen:
- Standard Shipping: 7-15 business days.
- Express Shipping: 3-7 business days.
- International Shipping: 10-20 business days depending on the destination country.
Please note that delivery times are estimates and may be affected by customs processing, local courier services, or other unforeseen factors.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions of the package, and shipping destination. Occasionally, we may offer free shipping promotions, which will be indicated on the website.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and instructions on how to track your package. You can also track your order via our website under the “Track Order” section.
6. Customs, Duties, and Taxes
For international shipments, customs duties, taxes, and import fees may apply based on your country’s laws. These additional charges are the customer’s responsibility and will not be included in the total purchase amount. We recommend checking with your local customs office for more information on potential fees.
7. Missing or Delayed Shipments
If your order has not arrived within the expected delivery window, please contact us at [email protected] with your order number, and we will investigate the issue. We are not responsible for delays caused by factors beyond our control, such as customs processing or carrier delays.
8. Damaged or Lost Packages
In the event that your package arrives damaged or is lost during shipping, please reach out to us immediately. Be sure to provide your order number and any relevant photos of the damage. We will work with you to resolve the situation promptly.
9. Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee address changes after an order has been processed.
10. Returns and Refunds
For information on how to return products or request refunds, please refer to our Return and Refund Policy.
Contact Us
For any questions or concerns regarding our shipping policy, please contact us at [email protected]. We are here to assist you!