At OCADB, we are committed to providing high-quality products and services that meet your needs. If for any reason you are not satisfied with your purchase, our Returns Policy is here to assist you in making the process as seamless as possible.
1. Eligibility for Returns
We accept returns on most items within 30 days of purchase, provided they meet the following conditions:
- The item must be in new, unused condition.
- The product must be in its original packaging, with all accessories and manuals included.
- A proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items cannot be returned due to their nature or the risks associated with handling. These include but are not limited to:
- Customized products (e.g., personalized phone cases or screen protectors).
- OEM/ODM orders or bulk wholesale orders.
- Items that have been used, modified, or damaged by the customer.
- Clearance or final sale items.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our support team at [email protected] within 30 days of your purchase. Provide your order number and details about the product you wish to return.
- We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Ship the item back to the address provided in the return instructions. You are responsible for the shipping costs, unless the return is due to a defective product or an error on our part.
4. Refunds
Once we receive your returned item, it will be inspected. If the return is approved:
- We will process a refund to your original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to a product defect or an error in your order.
- Refunds may take an additional few days to appear on your bank or credit card statement, depending on your financial institution.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us at [email protected]. We will guide you through the exchange process and provide an RMA number if the product qualifies.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at [email protected]. Include photos of the damage or defect and your order details. We will work quickly to resolve the issue and may offer a replacement, refund, or credit based on the situation.
7. Additional Information
- OCADB is not responsible for any returned items lost or damaged in transit. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items.
- Any items returned to us without prior authorization (RMA number) will not be accepted and will be sent back to the customer.
We value your satisfaction and strive to make your experience with OCADB as smooth as possible. For any further questions or concerns, feel free to contact us at [email protected].